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Frequently Asked Questions

Answers to what we’re asked most often, from delivery timelines to fragrance consultations.

Last updated: September 2026

Yes, complimentary gift wrapping is available on request at checkout or through our concierge team, in the House’s signature emerald and gold finish.

Once your order has been dispatched, you’ll receive a confirmation email with your delivery details. Our concierge team is also happy to share an update at any time.

We currently ship across Nigeria with select international shipping available on request: get in touch and we’ll confirm availability for your location.

Unopened items may be returned within 14 days of delivery. Reach out to our team and we’ll guide you through the process. See our Delivery & Returns page for full details.

Yes, visit our Victoria Island boutique for a complimentary, one to one consultation, or tell us a little about your preferences through the contact form and we’ll recommend a shortlist.

Our concierge team responds to all enquiries within one business day, and often much sooner during boutique hours.